Company Policies & Terms and Conditions
By using this website service, you are agreeing to these terms & conditions. Please read this before you order. This is extrememly important:
Only when advertised, our products are either branded, was branded or was originally intended to be sold in a famous high street store. The original manufacturer may have intended to sell garments for a certain price. This is what is called the intended retail price as shown on our promotional graphics. For legal reasons, we cannot use any retailers logos, tags or labels. Therefore, on all our clothes, these will be removed or visiablly 'blacked out'. Actual brands of clothing that do not mention retailers can be used, therefore logos and labels will appear. If the famous retailer is no longer trading, we will use the logos, tags and labels where available. All items may be de-branded to stop fradulent returns, to prevent copyright infringement or to obey with trading regulations. Product quality will not be affected. Ie. 'Originally made for Topshop. Originally destined to be sold in Topshop stores at full retail value.' De-branding may involve the removal of retail tags within the garments or the distortion of any logos so they no longer represent the original manufacturer.
X-Chainstore is department name of Price Crop Ltd VAT number: 940 2438 43. Reg: 6691934. All offers are while stocks last. All prices include VAT at current UK rate where applicable. Certain products are VAT exempt and are adjusted accordingly. All images are for illustrative purposes only. We replicate the image of our products to the best of our ability. However, as with all digital technology processes, the products may differ ever so slightly. Stock levels vary from day to day. We, therefore, cannot guarrantee that stocks will last to the end of any given time period. All offers, products, vouchers or discounts (of any sort) have expiry dates and are subject to change in price or stock level, and are available while stocks last only. Please make yourself aware of our disclaimers and terms which will always be provided along with any offer.
We reserve the right to serve anyone or to cancel any order, and to limit the amount of stock sold to an individual customer. We also reserve the right to change the prices of our products without notice, both increases and decreases.
Please note; our web business is an independant entity. It is based on premisis away from our stores. This means that you cannot return items that were bought online to our stores. You must return them in the post or via courier. If you require a refund or exchange, you must have a registered order on our system or present your proof of purchase, ie. email confirmation from us. All goods must be unused, in their original undamaged packaging and in a saleable condition. We are happy to exchange or refund items within 14 days of purchase. Our 14 day money-back guarantee only applies to stock returned in its original packaging, usused, along with the proof of purchase. Faulty items are covered by a 28 day policy. The item should be returned in its original packaging along with the proof Of purchase. Where a fault or the cause of a fault is not initially apparent to our staff, we reserve the right to send the item for examination or testing before deciding on what action (if any) to be taken. This does not affect your statutory rights. All returned items must include a note of your order details, including the buyers full name and address, with the date of purchase. The note must include the buyers desired needs, ie. 'exchange for size x'. All returned items will be quality checked by our in-house merchandise condition department. Here, items are put through rigorous checks using trade-known techniques to determine if the item is unused and is in a saleable condition. A report will be filed with each returned item and if necessary, the item will be returned to the manufacturer for examination.
We will not tolerate aggressive, threatening or offensive behaviour towards our staff or any of our employees. Any person(s) behaving in this manner will be banned from using the website and blocked from communications. Such persistant behaviour will be reported to the police and trading regulations. All customers should be aware that we are unable to refund or exchange mens or womens underwear. This is due to hygiene reasons. Customers are advised to check their orders at every possible chance, including correct delivery address, correct product variations etc. Any mistakes cannot be rectified at a later date. We have various means of security on the website including monitoring irregular payments. Our RRPs (reccommended retail prices) have VAT included. RRP sources vary from product to product. These include manufacturers intended retail prices, suppliers actual selling prices, internet and retail database price research, average competitors current sell prices and suppliers expected market values. Age restrictions apply on certain products; please see any notices for each specific product. All goods on the site remain the property of Price Crop ltd until payment has been accepted. We reserve the right to stop trading at any time for any reason.
If you have received an email form ourselves, it means we have acquired your email address by various legal means of media, promotion, or our existing in-store customer database. You will, therefore, be sent emails from ourselves informing you of our current discounts, best in-store offers, price discount vouchers etc. We will never use your information for any other purpose apart from informing you about our company only.
We will never sell or distribute your information to third parties, other companies or organisations. You have the option to opt out of our mailing list at the bottom of our emails which would mean you would no longer receive any further offers, promotions, vouchers or discount entitlement from us. Customers wishing to opt out must do so this way as no other way would be recognised by our system. Customers who have opted out and unsubscribed from our mailing list should be aware that there may be a delay between having clicked the unsubscribe link and actually being removed from our mailing list. This is due to the server response speed between the customers PC and our server. Between this time,
these customers may still receive email offers until our server has updated. As with every company, there is a very small possibility that after unsubscribing from our list, you may still receive emails from us. This would be down to a technical error and would be out of our control.
Every effort is made to keep the website up and running smoothly. However, 'Price Crop Ltd' takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues in or beyond our control. The content of this website is for general information purposes only. The information is provided by 'Price Crop Ltd' and its accociates. All information is true and correct at the time of going to press or being made live on the internet. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Through this website, you may be able to link to other websites. These websites are quality controlled and widely accepted. Although the sites are deemed 'safe' for universal use and have never been involved in any unlawful activity, they are still NOT under the control of 'Price Crop Ltd'. This, therefore, means We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. The stock control system put in place is for our guideline reference only. Please be made aware that, as with all technology-based systems, from time to time, technical issues may arise that may temporarily freeze or hault the purchase process.
X-Chainstore is committed to ensuring you with an enjoyable shopping experience. To do so, we may ask to collect the following information when you become a member: your name(s) and business name, contact information including address, telephone number & email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys including feedback forms you may fill out and/or offers. We require this information to understand your needs and provide you with a better service, and in particular we may use the information to improve our products and services. We may also use the information to customise this website and our store appearance according to our customer preferences.
We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.
This website and its written content, photographs & certain graphics are the property of Price Crop Ltd' © 2013. All rights reserved. Any redistribution or reproduction of part or all of the contents, in any form, is prohibited unless you are printing pages for your personal use or other third parties personal use. Only with written permission from the Price Crop Ltd marketing director, are you allowed to distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system without the relevant permission. All digital content in our listings is copyrighted property of Price Crop Limited. This includes images, graphics, photography and text descriptions. It is either custom designed by our in-house art department, or used under the permission of our suppliers. Any unauthorised use is theft and will be dealt with accordingly. © 2013
Return Policy - Further information:
We accept returns on faulty items only. Any items being returned back as faulty or damaged must be in 100% perfect condition, other than the fault you have found, and totally unused. Once we receive any faulty items back, they are sent to our supplier or manufacturer for a quality test to determine how and when the fault occured. We then receive a report back from the manufacturer or supplier. If any fault or damage comes back as 'accounted for', this means it will be exchanged for a new one and sent to the customer with a refund of return postage. If no fault is found or the fault was not present at dispatch and the courier's report has cleared the boxes damage-free at delivery, then there will be no refund or exchange, and the tent will be returned to the customer at the customer's expense.
Any item that has a variation in size and you have ordered the incorrect size, can be returned to us at your own expense of return postage. In accordace to distance selling regulations, if the customer has made the error in ordering, then the customer must get the item back to the seller, just as they would in a general shop. If you do return an item because you made a mistake in size, we will then, send you the correct size
back. Items returned must be in 100% perfect condition, as delivered to yourself. A quality check will happen to determine if the item is in a resellable condition and unused. If the report states that the item has been used or is no longer in an resellable condition, the customer must pay for the item to be returned to them or the item will not be returned.
Any item returned to us, must include a note with;
Reason for return"
Failiure to do so will delay the procedure.
Any item that has been sent incorrectly, (ie. the order states you bought a size 18, but received a size 16) then this is the seller's mistake. If this occurs, send the item back as normal, include the reason for return as wrong item received. We will refund postage to your paypal account and send the correct item to you. If we decide any error in an order was our mistake, we will only ever refund postage at Royal Mail 2nd class current rate. If you choose to use any other service, you do so at your own expense.
If an item is returned with no recollection of the sender or reason for return, nothing will happen to the item/order. If an item is returned for no reason, or for a refund, we remind customers that we would only ever exchange an item that is found to be faulty at dispatch. On clothing, you have 7 days to return an item that is faulty for a replacement.
Returns may take up to 14 days to complete reports, checks and determine a solution.
Return address must be accurate to ensure the correct department receives your item:
ONLINE SALES RETURNS
EUROWAY TRADING ESTATE
None of the above affects your statutory rights to cancel an order with 7 days where you (the customer) would write to us informing us of a cancellation and you (the customer) would pay the return postage if a cancellation is made and where the item is 100% unused, untouched left in a resellable condition in all packaging with tags etc. Please see distance selling regualtions website for full information.